Hon’ble MoS (I/C) Shri Dharmendra Pradhan launched #MoPNG_eSeva, the dedicated grievance redressal platform for Oil & Gas Sector in the presence of Shri KD Tripathi, Secretary, MoP&NG, Senior officials of MoP&NG and Senior officials of Oil Companies at Shastri Bhavan, Delhi on 24 March 2017.
This portal will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances related to Oil & Gas Sector on social media. MOPNG e-Seva will deliver 24 x 7 support for consumers.
The e-Seva portal will serve as a single point for listening to conversations / queries on Twitter and Facebook to begin with; and other social media platforms in due course. A team of Nodal Officers from Oil Companies and Allied Services has been formed to address issues on real-time basis.
Conversations are being tracked on real-time basis and a standard operating procedure has been put into place for immediate intervention and closure by concerned officials of companies under the Ministry of Petroleum & Natural Gas.
While Oil Companies will continue to do regular redressal through their respective channels for complaints redressal, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received on the official handles of Petroleum Minister, Petroleum Ministry and MOPNG e-Seva.
For quick intervention and resolution of complaints, consumers can send their feedback, grievance or query with compulsory information (Full Name, Consumer ID, Location, Service Agency, Petrol Pump / Depot / Company Details) either on any of the following:
MoPNG e-Seva on Twitter : @MoPNG_eSeva
MoPNG e-Seva on Facebook : https://www.facebook.com/MoPNGeSeva/